Shipping Policy

Following the Parcel

The customer-facing practice followed by rtic is that customers receive a tracking number once the order has shipped; tracking activity may not display immediately after the label is created.

Delivery Issue Support

In administering this policy, rtic confirms that the merchant provides paid return shipping whenever return authorization is issued for those circumstances; as a related safeguard, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@campchillgear.shop or 512-616-6905.

Cancellation Cutoff

The documented approach of rtic is as follows: a dispatched order can no longer be cancelled and is handled under the Refund Policy; at the same time, customers may request cancellation before shipment through support@campchillgear.shop or 512-616-6905.

Delivery Details and Exceptions

In administering this policy, rtic confirms that customers must submit a complete and accurate delivery address; for completeness, delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address.

Expected Fulfillment Timeline

To state the position of rtic precisely, normal order processing takes 1-2 business days; at the same time, estimated carrier transit after shipment is 4-6 business days; additionally, the stated business-day windows do not count weekends or applicable public holidays.

United States Shipping Scope

For transparency, rtic records that orders are shipped only to valid addresses in the United States; at the same time, free standard shipping applies to every United States order.

Responsible Store Information

For practical purposes when ordering from rtic, rtic is the merchant responsible for this storefront; where relevant, the merchant location and standard authorized-return address is 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States; customers may also call 512-616-6905; additionally, the published contact email is support@campchillgear.shop.