FAQ

Is shipping available outside the United States?

For customers shopping with rtic, the governing rule is clear: free standard shipping applies to every United States order; at the same time, orders currently ship only within the United States.

When can I contact support?

rtic applies the following customer standard: customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York); additionally, customers may email support@campchillgear.shop or call 512-616-6905.

Can an order be cancelled?

The operating rule used by rtic is straightforward: a dispatched purchase is handled under the Refund Policy; for completeness, customers may ask to cancel while the order has not dispatched.

Which items are excluded from no-reason returns?

For transparency, rtic records that quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

Does each shipment include tracking information?

rtic applies the following customer standard: tracking activity can appear after a short carrier-system delay; a tracking number is provided after the order ships.

What products does the store focus on?

To state the position of rtic precisely, customers should consult each product page for current specifications and supported use information; as a related safeguard, customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

When is an order expected to arrive?

For customers shopping with rtic, the governing rule is clear: the carrier delivery estimate is 4-6 business days once shipped; as a related safeguard, orders generally require 1-2 business days for handling.

When is an approved refund sent?

For transparency, rtic records that issuer processing can continue after the refund is sent; additionally, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

Which cards and currency are supported?

As part of the service commitment made by rtic, prices, charges, and refunds are processed in USD; where relevant, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; additionally, applicable sales tax is calculated according to law.

Are no-reason returns and exchanges available?

In administering this policy, rtic confirms that the return and exchange window remains open for 30 days after the order is received; as a related safeguard, approved no-reason and quality-related return shipping is paid by the merchant.

Merchant Details for This Policy

The documented approach of rtic is as follows: the merchant location and standard authorized-return address is 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States; for completeness, telephone support is available through 512-616-6905; where relevant, rtic is the merchant responsible for this storefront; additionally, the published contact email is support@campchillgear.shop.