Refund Policy

Approval and Original-Payment Refunds

For customers shopping with rtic, the governing rule is clear: once approved, the refund is issued to the original payment method within 5-10 business days; additionally, issuer processing after the store sends the refund is outside the merchant's direct control; additionally, approval follows receipt and a reasonable inspection of the returned item.

Where Approved Returns Go

Under this policy at rtic, customers should use another facility only if written authorization identifies it; as a related safeguard, the standard authorized-return location is 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States.

Items Outside the Voluntary Return Program

As part of the service commitment made by rtic, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; for completeness, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Merchant-Paid Return Costs

The operating rule used by rtic is straightforward: the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; for completeness, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Order Cancellation Point

As part of the service commitment made by rtic, the store can consider cancellation only before dispatch; after shipment, the order is handled under this Refund Policy.

Return Authorization Steps

Under this policy at rtic, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; for completeness, the request must begin through support@campchillgear.shop or 512-616-6905; a parcel should not be mailed before the store provides written authorization.

Your 30-Day Choice

Customers dealing with rtic should understand that the same 30-day window is available for exchanges; additionally, customers have 30 days from delivery to ask for a return without giving a reason.

Business Contact Record

For customers shopping with rtic, the governing rule is clear: the complete physical address, also used for approved returns unless written instructions say otherwise, is 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States; additionally, this website is operated for customers by rtic; customers may also call 512-616-6905; at the same time, email support is available at support@campchillgear.shop.